I have installed Identity Suite 14.0 and integrated Identity Portal with Identity Manager as the main connector for login. Whenever i enter the correct credentials i get the below error message and it doesn't login. However, an incorrect password or username is identified correctly.
User : abinash failed login , cannot fetch the user from the main connector, userId = abinash
Not sure what i am missing in here, but not able to proceed from here. Any pointer appreciated.
Had same problem once, because I changed my system manager's password (for imadmin user). This user is used also by main connector (IAM connector), and if you change it's password you will not be able to logon on Portal with any IdM user credentials, because connector won't work properly. After changing password in IAM connector configuration, restarting IAM main connector, everything was nice.
Thanks for the inputs, however, in that scenario, I am guessing that the connector would not even start up, or did it? In my current scenario the connector is up and running, and restarting.
Thanks & Regards,
I recommend opening a ticket with CA Support with the issue description, sigma log and identityminder server log and we can assist further.
Support Delivery Manager
Thanks for the reponse, I did create a ticket for this, however, closed it as well, as I found the cause of this exception. The user configuration was not complete, which, if I remember in the previous versions worked. There was no absurd exception during login if the user config was missing. I call it absurd as this does not help us understand what is the real cause, and should be handled better. In the previous versions if the user configuration is not defined, it would login and all default values would be automatically used for login.
Can you please provide more details on the fix?
Apologies for the delay Venky, i was of the impression that i had replied to you on this.
there is no real fix, as nothing is broken, i feel the handling could have been better. the user configuration and group configuration has to be populated appropriately and as long as the user configuration was not complete, we kept seeing that exception.
I am still having some issues and I have a support case with CA. It is not imperative the issue that I am facing. Do you have a number or email that we can chat?
Just ensuring I understand the issue correctly, do you have the same exception I was seeing on login? We have to figure out a way to connect. Gmail hangouts?
Yes, can you ping me on "email@example.com"
sorry for the delay, i haven't been on here the last week due to some priority tasks. sent you an invite on hangouts