Symantec IGA

  • 1.  help for user console

    Posted 12-07-2015 08:18 AM

    Hi all,

    we have IM 12.6 sp6 on JBOSS WildFly 8.2.1.

    when we press "Help" button in user console, we have redirected to site. If internet link is not available, screen with error (page not found) appears.

    Haw can we configure user console to use local help files from "...\iam_im.ear\user_console.war\im_help" directory ?

    In the IM 12.6 sp5 local help works by default OOTB.




  • 2.  Re: help for user console
    Best Answer

    Broadcom Employee
    Posted 12-08-2015 02:14 AM

    Hi Andrej


    Indeed, since 12.6.6 all the help, including console help, has moved to

    The first option you have, for allowing the help to be available for machines without access to the internet is to utilize the PDF and make it available for the users to view locally.

    Another option is to request for these html pages from Support, to allow users to view them the way it has been done in previous versions.

    Noticed you have also raised a similar case with CA Support - feel free to utilize it for requesting html pages.



    Rinat Matityahu

    Principal Support Engineer

    CA Tech Support - EMEA