DX NetOps

Expand all | Collapse all

No data retrieved, the capture timeout may be too low

  • 1.  No data retrieved, the capture timeout may be too low

    Posted 10-16-2020 06:14 AM
    Hello dear community,

    I'm facing  a problem with a Huawei 3ComRT device.
    When i need to save the configuration, i have an error message "No data retrieved, the capture timeout may be too low".
    What can be the raison of this error message please ? how we can resolve it ?

    Thanks and regards

    Sara


  • 2.  RE: No data retrieved, the capture timeout may be too low

    Posted 13 days ago
      |   view attached
    Hello,
    I had the same problem with HP device.
    Can anyone help me to understand why i got this error
    Thank you in advance.
    Mayssa




  • 3.  RE: No data retrieved, the capture timeout may be too low

    Broadcom Employee
    Posted 13 days ago

    Hi Mayssa and Sara,

    Is this device using TFTP / FTP or SSH.

    If it is using TFP / FTP you can change the timeout values here.

    https://knowledge.broadcom.com/external/article?articleId=108063

    If its SSH you can use this

    https://knowledge.broadcom.com/external/article/206204

    Even though the techdoc says 10.4.0, we have implemented the JSCH libraries in 10.3.1.

    I hope this helps you.

    Best regards,
    Glenn