The capm_reports-xxxx.zip package on 20.2 capc

[Valeria Cunha]

Hello Community

When I upgrading the CAPC to 20.2 the groups in jasper reports disapeared as you can see in this image below:

So I've tried to run install.bat from The capm_reports-xxxx.zip package in CAPC new and got this message:

--------Start installing--------
"Get CABI install path from Windows registry: E:\CA\JASPER "
java path is "E:\CA\JASPER \jre\bin\java.exe"
Thu 10/22/2020 14:21:38.95 There is no java.exe in the directory
Thu 10/22/2020 14:21:38.95 Installation failed

What i need to do to fix this error ?




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Valéria Revheim
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[Michael Poller]

Hi Valeria,

Only reference to that specific error I've found was part of larger problems on the CABI server itself.

Is there a java.exe present in the E:\CA\JASPER\jre\bin directory?

If yes, who owns it? What are it's current permissions?

Thanks,
Mike

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Technical Support Engineer IV
Broadcom
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[Valeria Cunha]

Hello Michael,

Yes,in this directory there is a java.exe,but the problem is when I run install.bat this script put space among JASPER and  \     and that directory doesn't exists :"E:\CA\JASPER \jre\bin\java.exe"   
Is there any other way to install The capm_reports-xxxx.zip on cabi Server?

thank you

[Valeria Cunha]

Hello Michael,

Is there other way to recovery my groups from CAPC on jasper reports?

[Michael Poller]

This might be better off worked in a new support case.

Not sure why the installer would be adding a space to a path making it the wrong the path. Don't see any past instances of the same issue in old cases or KB articles.

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Technical Support Engineer IV
Broadcom
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