Problems with Broadcom support site

[Bob Milla]

Is anyone else having trouble since the CAPM case management was moved from the CA Support site to the Broadcom site a couple weeks ago?

The biggest annoyance is the file attachment feature built into the browser no longer works for files larger than a few megabytes.

Also the past couple days I log into https://www.broadcom.com/mybroadcom, click on Case Management, it spins for a while, then takes me back to the login screen. After I log in a second time I can see my support cases.

This morning there's a new twist, I open one of my cases and the browser spins while it tries to load something from cdnj.cloudflare.com. Overall it's a big step backwards from the previous support site and I hope someone looks at it and fixes these bugs.

[Silvio Okamoto]

Hi Bob,

Please take a look at this URL:

Possible Customer Changes for CA Support Integration into Broadcom
https://techdocs.broadcom.com/us/product-content/admin-content/changes-requiring-customer-action.html

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Technical Support Engineer IV
Broadcom Inc
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[Bob Milla]

That document doesn't help at all.  If broadcom.com was blocked by our firewall we wouldn't be able to get to the support site at all.  It also says no change to firewall rules for file attachments.

[Bob Milla]

After 2 weeks I finally got an answer from Broadcom support -

"Currently, our portal does not support larger file attachments. This is an enhancement which we will have in the near future, and our IT team is working on it."

Seriously?  This the new and improved support site?