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  • 1.  metric on CA PERFORMANCE doesn't work

    Posted May 18, 2020 11:34 AM
    Hi,

    I've have been imported the CISCO-IETF-NAT-MIB on CA PERFORMANCE and by RESTFULL I've created the metrics.It was collecting but after few minutes has stopped to working.How can I fix this error on CA PERFORMANCE.

    thank you

    Valéria



  • 2.  RE: metric on CA PERFORMANCE doesn't work
    Best Answer

    Broadcom Employee
    Posted May 26, 2020 01:50 PM
    Hi Valeria,

    If the data appears for a short time but then stops, the first place we'd want to look is the state of the devices polling configuration and what the polling logging shows for it.

    This page shows how to enable Data Collector logging, gather it, and then disable it. Note if it's disabled before it's gathered/collected, it's lost and needs to be recreated.

    https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/performance-management/3-7/troubleshooting.html

    We should see what the Polling Errors show, and what the Detailed Poll Logging and Detailed SNMP Logging shows over a time period covering 4-6 poll cycles.

    Thanks,

    Mike

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    Technical Support Engineer IV
    Broadcom
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