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  • 1.  Device in monitored devices but not in NetOps inventory

    Posted Jan 26, 2021 04:58 AM
    Hello

    Have a case where a device appears in the Netops "Monitored devices" when I do a search.

    But the same device does not appear when I do a Global Search in NetOps portal neither in the Perfomance->Inventory->Devices.

    Anyone faced the same problem?

    Anyone can help on the solution for this problem?

    Thank you.

    BR
    Bruno Sousa


  • 2.  RE: Device in monitored devices but not in NetOps inventory

    Broadcom Employee
    Posted Jan 26, 2021 08:43 AM
    Hi Bruno:

    What version of the product are you running?

    Joe
    Original Message


  • 3.  RE: Device in monitored devices but not in NetOps inventory

    Posted Jan 26, 2021 08:53 AM
    Joe,

    NetOps Version 20.2.6,

    But after some debugging it seems the problem is different:
    1. The equipment appear in both inventory and aggregator but when I do a search by name the item doesn't seem to appear in the inventory.
    2. The item is in the inventory though. If I do a search by IP, I find the device.

    Seems like a bug in global search?

    Thank you.

    BR
    Bruno Sousa
    Original Message


  • 4.  RE: Device in monitored devices but not in NetOps inventory

    Broadcom Employee
    Posted Jan 26, 2021 09:20 AM
    global search has new functionality

    https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/performance-management/20-2/using/search-and-filter-in-ca-performance-center.html

    Note, it only searches Devices and Interface Names by default.  Won't search groups/etc without changing to All.

    are oyu searching for device name, or perhaps device alias?
    Original Message