Patrick,
We are integrated with ServiceNow (New York) and Spectrum10.2.0. We are integrated through events and not incidents within SNOW. We have been on SNOW for at least 2 years some of or biggest problems have been with the CMDB having all the CIs that are required and correct labeling. We are creating and clearing events from SPECTRUM to SNOW systematically. I'm in the process of going to 10.4 and seeing a lot of challenges there.
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Aubrey Conner
Systems Administrator
IT-Monitoring and Systems Management
RAYMOND JAMES & ASSOCIATES INC.
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Original Message:
Sent: 10-29-2019 12:59 PM
From: Patrick Murtey
Subject: Spectrum and Servicenow
Can anyone out there tell me about their experience with the Servicenow integration with Spectrum. Pro's , Con's, etc
TIA