CA Spectrum OneClick - Authorization Failure SPC-OCA-10478: No SpectroSERVER is available. Contact the OneClick Administrator.

[Himanshu Patel]

CA Spectrum OneClick - Authorization Failure

SPC-OCA-10478: No SpectroSERVER is available. Contact the OneClick Administrator.

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IT support
DataEdge Ltd.
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[Catalin Farcasanu]

The message is self explanatory... Check to see if the SpectroSERVER process is running on the machine.

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Senior Consultant
SolvIT Networks
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[Rajashekar Allala]

You can verify the below to make sure everything is OK before we check further.

1. Check if the SpectroSERVER is running
2. Check the communication between SpectroSERVER and OneClick server (ping between two servers)
3. Check if local firewall is disabled
4. Verify the ports 14001 - 14006 are open

If all of these are ok, you may need to open a case to further troubleshoot.

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Thank you.
Rajashekar
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[Silvio Okamoto]

Also make sure the OneClick hostname is in the $SPECROOT/.hostrc file of the SpectroSERVER machine.

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Technical Support Engineer IV
Broadcom Inc
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[Silvio Okamoto]

If the problem showed up after you rebooted the server, ensure the SpectroSERVER application is up and running.

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Technical Support Engineer IV
Broadcom Inc
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[Himanshu Patel]

Hi, 
Thanks for reply but I'm starting ./SpectroSERVER. its starting and shutting down automatically

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IT support
DataEdge Ltd.
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[Silvio Okamoto]

You can use the XMING to launch the Spectrum Control Panel in Linux environment.

https://community.broadcom.com/enterprisesoftware/viewdocument/configuring-xming-and-putty-to-forw

And you can stop and start the SpectroSERVER application via script located in $SPECROOT/bin/ directory:
$ ./stopSS.pl
$ ./startSS.pl

Must be logged as Spectrum Install Owner account to run the scripts.

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Technical Support Engineer IV
Broadcom Inc
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[Himanshu Patel]

************************************************************************************************************************************************************************************
[ak@sp1 bin]$ ./startSS.pl
Removing SpectroSERVER lock file
Started: SpectroSERVER Daemon, PID = 5549

Sep 13 13:15:26 : /usr/Spectrum/SS/SpectroSERVER starting
**************************************************************************

CA Technologies
One CA Plaza
Islandia, NY 11749 USA
Copyright (c) 2019 CA Technologies
All Rights Reserved

This software is protected by Copyright law and international treaties.

Unauthorized reproduction or distribution of this software may result in
civil and criminal penalties.

This software incorporates the following issued U.S. patents
and foreign patents, other patents pending:
5,261,044; 5,295,244; 5,436,909; 5,504,921;
5,559,955; 5,590,120; 5,649,103; 5,666,481;
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5,751,933; 5,751,965; 5,768,501; 5,777,549;
5,793,362; 5,812,750; 5,822,305; 5,832,503;
5,872,928; 5,907,696; 6,000,045; 6,014,697;
6,049,828; 6,057,757; 6,064,304; 6,115,362;
6,131,112; 6,205,563; 6,233,623; 6,243,747;
6,255,943; 6,374,293; 6,373,383; 6,430,712;
682272 AU; 681972 AU; 69132279.1 DE; 0737920 FR;
0737920 GB; 685335 AU; 69132280.5 DE; 0737921 FR;
0737921 GB; 711060 AU; 69608107.5 DE; 0838056 FR;
0838056 GB; 674572 AU; 720061 AU; 700957 AU;
699509 AU; 69611542.5 DE; 0865698 FR; 0865698 GB;
702607 AU; 715918 AU; 720079 AU.

Subject to CA Spectrum license agreements enclosed with this software.

This notice shall be marked on any reproduction of this computer software,
in whole or in part.


**************************************************************************
Version 10.4.0.000

Sep 13 13:15:26 : Validating and loading SPECTRUM Intelligence Modules.
Sep 13 13:15:41 : All SPECTRUM Intelligence Modules successfully loaded.

ERROR: This application has been started using a Spectrum database
which was not gracefully closed. The application will now shut down
to allow you to load and initialize a previously-saved good database.

Could not open the database. VNM exiting.
Sep 13 13:15:41 : /usr/Spectrum/SS/SpectroSERVER has successfully shut down.

**************************************************************************************************************************************

Still is not starting is there any other thing ?

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IT support
DataEdge Ltd.
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[Laurent Heyraud]

Hello, you need to restore your database; 

Regards

[Silvio Okamoto]

The database is corrupted, you have to perform the restore of a previous health backup file.

If you don't have any backup, the only option is Initialize to Legacy Database.

You can also restore via CLI:

You can also Initialize to Legacy:

======================================

Version 10.4.0.000

Sep 13 13:15:26 : Validating and loading SPECTRUM Intelligence Modules.
Sep 13 13:15:41 : All SPECTRUM Intelligence Modules successfully loaded.

ERROR: This application has been started using a Spectrum database
which was not gracefully closed. The application will now shut down
to allow you to load and initialize a previously-saved good database.

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Technical Support Engineer IV
Broadcom Inc
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