CA PM 3.6.5 and CABI 6.4.2 Integration error during importing the reports and installtion fails

[Himanshu Patel]

Hi Guys, 

We have a CAPM 3.6.5 and CABI 6.4.2. CABI and CAPM both are up and running healthy, 

As I know, CABI 6.4.2 is compatible with CAPM 3.6.5.

We're encountering the error during the integration.  Please see the attached Picture and Cabi installation log file and CABI_CAPM integration log file.

Any help will be appreciated.

Thanks  

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IT support
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Attachment(s)

install_CABI_CAPC _INTERGRATION.log   4 KB 1 version

CABusinessIntelligence_install_2020_05_25_10_01_29____.log   321 KB 1 version

[Michael Poller]

Hi Himanshu,

We've seen this error reported just a couple times. Once was when trying to integrated PM r3.7.x with CABI r6.4.2 which aren't compatible. Answer there was to use CABI r6.4.3 with PM r3.7.x releases.

The other times it looks like it was the same PM and CABI releases you're using.

One case they tried this, which is worth trying but ultimately engineering had to provide a custom manual install process.

I'd say try this, and if you're not able to get it resolved that way, further investigation will be best via a new support case.

Could you please try to do this steps just to stop then tomcat/Cabi, and then try again.

Stop postgres using the fast option. The fast option disconnects any open sessions during the shutdown.

1)  cd <CABI_INSTALL_DIR>

2)  Run: 

./stopServers.sh tomcat  

3) Verify the postgres user:

find postgresql/data -maxdepth 0 -printf '%u\n'

Example:

# find postgresql/data -maxdepth 0 -printf '%u\n'

postgres

4) Shut down the database using fast mode:

su <postgresUser> -c "postgresql/bin/pg_ctl -m fast -D postgresql/data -l postgresql/logs/log.txt stop" Example:

su postgres -c "postgresql/bin/pg_ctl -m fast -D postgresql/data -l postgresql/logs/log.txt stop"

5) If shutdown was successful:

./startServers.sh 
Try again and let us know.

Thanks,
Mike

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Technical Support Engineer IV
Broadcom
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