Unable to submit tickets for Spectrum alarms in CA Service Desk either manually or automatically. Looked at Service Desk configuration page and I am able to connect to service desk web services and everything looks good.
Below is the error when I try to submit the ticket.
Oct 14, 2019 00:53:03.688 (http-bio-8080-exec-38) (SDIntegration) - SDWSClient - initializing connection to SD web services
Oct 14, 2019 00:53:03.719 (http-bio-8080-exec-38) (SDIntegration) - SDWSClient - testing connection to SD web interface
Oct 14, 2019 00:53:03.727 (http-bio-8080-exec-38) (SDIntegration) - SDWSClient - testing we interface successful
Oct 14, 2019 00:53:03.746 (http-bio-8080-exec-38) (SDIntegration) - SDWSClient - starting heartbeat timer
Oct 14, 2019 00:53:03.747 (http-bio-8080-exec-38) (SDIntegration) - SDWSClient - successfully connected to Web Service on sdm.manager.com and retrieved user handle (cnt:9663D57BCA614E49B53D657E28F1E603) for userspectrum.
Oct 14, 2019 00:53:03.747 (http-bio-8080-exec-38) (SDIntegration) - SDIntMgr - Setting web services connection information.
Oct 14, 2019 00:53:03.747 (http-bio-8080-exec-38) (SDIntegration) - SDIntMgr - Setting web services connection information.
Oct 14, 2019 00:53:03.756 - Error retrieving information from Service Desk. AxisFault
faultCode: {http://schemas.xmlsoap.org/soap/envelope/}Client
faultSubcode:
faultString:
faultActor:
faultNode:
faultDetail:
{}ErrorMessage:null
{}ErrorCode:1010
at org.apache.axis.message.SOAPFaultBuilder.createFault(SOAPFaultBuilder.java:222)
at org.apache.axis.message.SOAPFaultBuilder.endElement(SOAPFaultBuilder.java:129)
at org.apache.axis.encoding.DeserializationContext.endElement(DeserializationContext.java:1087)
at org.apache.xerces.parsers.AbstractSAXParser.endElement(Unknown Source)
at org.apache.xerces.impl.XMLNSDocumentScannerImpl.scanEndElement(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl$FragmentContentDispatcher.dispatch(Unknown Source)
at org.apache.xerces.impl.XMLDocumentFragmentScannerImpl.scanDocument(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
at org.apache.xerces.parsers.XML11Configuration.parse(Unknown Source)
at org.apache.xerces.parsers.XMLParser.parse(Unknown Source)
at org.apache.xerces.parsers.AbstractSAXParser.parse(Unknown Source)
at org.apache.xerces.jaxp.SAXParserImpl$JAXPSAXParser.parse(Unknown Source)
at org.apache.xerces.jaxp.SAXParserImpl.parse(Unknown Source)
at org.apache.axis.encoding.DeserializationContext.parse(DeserializationContext.java:227)
at org.apache.axis.SOAPPart.getAsSOAPEnvelope(SOAPPart.java:696)
at org.apache.axis.Message.getSOAPEnvelope(Message.java:435)
at org.apache.axis.handlers.soap.MustUnderstandChecker.invoke(MustUnderstandChecker.java:62)
at org.apache.axis.client.AxisClient.invoke(AxisClient.java:206)
at org.apache.axis.client.Call.invokeEngine(Call.java:2784)
at org.apache.axis.client.Call.invoke(Call.java:2767)
at org.apache.axis.client.Call.invoke(Call.java:2443)
at org.apache.axis.client.Call.invoke(Call.java:2366)
at org.apache.axis.client.Call.invoke(Call.java:1812)
at com.ca.www.UnicenterServicePlus.ServiceDesk.USD_WebServiceSoapSoapBindingStub.doSelect(USD_WebServiceSoapSoapBindingStub.java:2808)
at com.aprisma.spectrum.app.ws.client.ServiceDeskWSClient.doSelect(ServiceDeskWSClient.java:732)
at com.aprisma.spectrum.app.sd.common.ServiceDeskServiceContainer.getPolicyErrorTypes(ServiceDeskServiceContainer.java:349)
at com.aprisma.spectrum.app.sd.ServiceDeskIntegrationManager.readWebServicePolicySettings(ServiceDeskIntegrationManager.java:1301)
at com.aprisma.spectrum.app.sd.ServiceDeskIntegrationManager.readConfig(ServiceDeskIntegrationManager.java:1106)
at com.aprisma.spectrum.app.sd.ServiceDeskIntegrationManager.update(ServiceDeskIntegrationManager.java:420)
at com.aprisma.spectrum.app.sd.web.struts.ServiceDeskConfigAction.perform(ServiceDeskConfigAction.java:116)
at org.apache.struts.action.ActionServlet.processActionPerform(ActionServlet.java:1787)
at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1586)
at org.apache.struts.action.ActionServlet.doPost(ActionServlet.java:510)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:646)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:303)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:241)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:208)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:220)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:122)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:613)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:170)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:103)
at org.apache.catalina.valves.AccessLogValve.invoke(AccessLogValve.java:950)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:116)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:421)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1074)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:611)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:316)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
at java.lang.Thread.run(Thread.java:745)
Please help me to solve the issue.
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Thank you.
Rajashekar
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