Looking for a little help if anyone has run into this...
Currently running ver 9.3.8 of NFA with no problems. Attempted upgrade to 20.2.5 (10.0.5) last night with failures.
Two server implementation - one DSA\Harvester and one console
DB checks, prerequisite checks all were fine and the Harvester upgrade itself actually ran with no errors at all. When the upgrade finished, all services were running, but according to documentation a reboot of the server is needed to continue. This is where the failures occurred. When the server restarts, the services go into an infinite loop of trying to start but fail constantly. Because of an anomaly seen with a running McAfee service we thought virus scanning had been left on so we restored the server back to 9.3.8, made sure McAfee was disabled (it was the first time as it turns out), verified NFA was in a green status, and attempted the upgrade again. Same result: services fine after upgrade...failing after reboot.
Looking through the wrapper logs, there appear to be a lot of errors related to Java.
From dataretention-wrapper:
ERROR | wrapper | 2020/12/01 21:38:50 | Failed to parse the version of Java. Resolving to the lowest supported version (1.4).
STATUS | wrapper | 2020/12/01 21:38:50 | Launching a JVM...
INFO | jvm 1 | 2020/12/01 21:38:50 | Error occurred during initialization of VM
INFO | jvm 1 | 2020/12/01 21:38:50 | java/lang/NoClassDefFoundError: java/lang/Object
ERROR | wrapper | 2020/12/01 21:38:50 | JVM exited while loading the application.
fileserver-wrapper:
INFO | jvm 2 | 2020/12/01 21:38:55 | Error occurred during initialization of VM
INFO | jvm 2 | 2020/12/01 21:38:55 | java/lang/NoClassDefFoundError: java/lang/Object
ERROR | wrapper | 2020/12/01 21:38:55 | JVM exited while loading the application.
ERROR | wrapper | 2020/12/01 21:39:00 | Failed to parse the version of Java. Resolving to the lowest supported version (1.4).
harvester-wrapper:
ERROR | wrapper | 2020/12/01 21:38:48 | Failed to parse the version of Java. Resolving to the lowest supported version (1.4).
STATUS | wrapper | 2020/12/01 21:38:49 | Launching a JVM...
INFO | jvm 5 | 2020/12/01 21:38:49 | Error occurred during initialization of VM
INFO | jvm 5 | 2020/12/01 21:38:49 | java/lang/NoClassDefFoundError: java/lang/Object
ERROR | wrapper | 2020/12/01 21:38:49 | JVM exited while loading the application.
FATAL | wrapper | 2020/12/01 21:38:49 | There were 5 failed launches in a row, each lasting less than 300 seconds. Giving up.
FATAL | wrapper | 2020/12/01 21:38:49 | There may be a configuration problem: please check the logs.
STATUS | wrapper | 2020/12/01 21:38:49 | <-- Wrapper Stopped
poller-wrapper
ERROR | wrapper | 2020/12/01 21:38:50 | Failed to parse the version of Java. Resolving to the lowest supported version (1.4).
STATUS | wrapper | 2020/12/01 21:38:50 | Launching a JVM...
INFO | jvm 1 | 2020/12/01 21:38:50 | Error occurred during initialization of VM
INFO | jvm 1 | 2020/12/01 21:38:50 | java/lang/NoClassDefFoundError: java/lang/Object
ERROR | wrapper | 2020/12/01 21:38:50 | JVM exited while loading the application.
and so on....
I did verify the correct Java path was in the server variables. I did verify that port 8089 was configured as the SNMP port. Couldn't find anything else in any docs related to this issue.
Anyone have any ideas? I do have a support ticket open but figured I'd reach out here as well.
TIA - Mike