Silvio,
I fix this problem doing the Oc_components update.
But after to do that, the SDnotifier not opens ticket using the policy defined (custom policy SDnotifier).
The alarm notification run properly without open ticket in SDM.
Alarm Notification from SPECTRUM
Alarm SET:
Date: 10/29/2018
Time: 12:44:13
DeviceType:
Mtype: EventModel
ModelName: procedbhm1
AlarmID: 826476
Severity: CRITICAL
ProbableCauseID: 6330070
RepairPerson:
AlarmStatus:
SpectroSERVER: vvcewpspctrm01
Landscape: 0x100000
ModelHandle: 0x101417
ModelTypeHandle: 0x3dc0001
IPAddress:
SecurityString:
AlarmState: EXISTING
Acknowledged: FALSE
UserClearable: TRUE
Location:
AlarmAge: 4
NotificationData:
ProbableCause: CRITICAL ALARM ON UIM MANAGED RESOURCE
SYMPTOMS:
An event from UIM's Spectrum Gateway Probe was received and caused this alarm.
PROBABLE CAUSES:
RECOMMENDED ACTIONS:
1) Refer to information in the Alarm Details and associated Event Message.
2) Using the Alarm Title, identify the specific type of alarm.
3) Additional alarm details may be obtained by viewing the alarm in UIM or Unified Management Portal. Consult the UIM Alarm Service for more information on this condition.
EventMessage: seg 29 out, 2018 - 12:44:13 - seg 29 out, 2018 - 12:44:13 - UIM's Spectrum Gateway Probe (Spectrum gtw)
Critical Alarm generated with the following details:
----------------------------------------------------------------
[UIM Nimsoft] - CRITICAL ALARM - High Capacity Partition Utilization - Free Space on Device /u01 is (7%)
Source: procedbhm1
IP/HostName: 10.32.226.107
Level: 3
Suppression Key: disk//u01
Probe Name: cdm
Origin: vvcewpnimhub02
UIM_Alarm_ID: GH41377285-91626
Alarm Source: 2
ChangeOwner: 3
ModifiedTime:
Trouble Ticket ID:
Trouble Shooter:
User Tag 1: PRODUCAO
User Tag 2: dashboard
Custom 1:
Custom 2:
Custom 3:
Custom 4:
Custom 5:
================================================================
Spectrum Event ID: 0x06330070
============================================================
Is there another point to verify?
PS: I'm using dynamic global collection to filtered the elements that can be open ticket.