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Can we create SANM policies for Robot inactive incidents

  • 1.  Can we create SANM policies for Robot inactive incidents

    Posted May 08, 2019 10:29 AM

    Hi All,

     

    We have integrated UIM with Spectrum.

     

    Is there be any possibility to create SANM policies in spectrum to hold Robot inactive alarms for 5 minutes and generate the ticket after 5 minutes.

    We see that cause code is same for all CAUIM alarms.



  • 2.  Re: Can we create SANM policies for Robot inactive incidents

    Posted May 15, 2019 04:41 PM

    Can you create custom pcause files instead of using a common one?