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CA ehealth and uim installation guide needed.Please guide.

  • 1.  CA ehealth and uim installation guide needed.Please guide.

    Posted Dec 05, 2017 06:26 AM

    I need the complete installation guide of CA ehealth and CA uim. Please guide.

    Installation will be on windows server 2012.



  • 2.  Re: CA ehealth and uim installation guide needed.Please guide.

    Posted Dec 05, 2017 01:05 PM

    Hello!

    Just you to know that CA eHealth already have an End of Life Announcement

     

    https://support.ca.com/us/product-content/status/announcement-documents/2017/ca-ehealth-end-of-life-announcement.html

     

    Anyway, here is the documentation:

    https://docops.ca.com/bookshelves/ca-ehealth

     

     

     

    UIM:

    https://docops.ca.com/ca-unified-infrastructure-management/8-5-1/en/installing-ca-uim

     

    Regards,

     

    Alex Yasuda
    CA Technologies
    Sr Support Engineer



  • 3.  Re: CA ehealth and uim installation guide needed.Please guide.

    Posted Dec 06, 2017 06:16 AM

    Hi Alex ...It is showing bellow error:

    ORA_DBA group must exist on the local system, and
    the eHealth user (WIN-J67LMH0FI37\Administrator) must be a member of this group.

    OS: Supported OS are: Windows 2003 Standard Edition or Enterprise Edition, and Windows 2008 Server.
    nListCount is 1, should be greater than or equal to 2.

    Computer name must not contain spaces or periods.
    Computer DNS name must match NetBios name.

    System Path does not contain Windows and/or Windows System folder.
    Add these folders to your system path and restart setup.
    C:\Users\Administrator\WINDOWS\
    C:\Windows\system32\


    Correct the problem and run the eHealth installation program again.



  • 4.  Re: CA ehealth and uim installation guide needed.Please guide.

    Posted Dec 06, 2017 06:33 AM

    Check in the Prerequisites
     - Turn OFF the following services before Installation.
     - No antivirus.
     - Firewall desactivated
     - COM+ Event System stopped
     - Distributed Transaction Coordinator Stopped
     - SNMP Service ( this service was not Stopped)
     - SNMP Trap stopped/disabled
     - Windows Management Instrummental service stopped and disabled
     - Turn OFF UAC
    http://social.technet.microsoft.com/wiki/contents/articles/13953.windows-server-2012-deactivating-uac.aspx
     - Regional Setting ALL in English
     - Local User at ORA_DBA  and Administrators Group

     

    If you still have problems to install ehealth, please open a CA support ticket

     

    The Subject of this thread is that you need the install guide for ehealth and uim

    Another note: the UIM community grup, the correct one is: CA Unified Infrastructure Management 



  • 5.  Re: CA ehealth and uim installation guide needed.Please guide.

    Posted Dec 07, 2017 06:46 AM

    It is showing error as :

     

    OS:Supported OS are:Windowa 2003 Standard Edition or Enterprise Edition, and Windows2008 Server.

    nListCount is 1,should be greater than or equal to 2.

    Correct the problem and run the ehealth installation program again.

     

    Please guide.



  • 6.  Re: CA ehealth and uim installation guide needed.Please guide.

    Posted Dec 07, 2017 07:01 AM

    Hi Alex,

    Please find attachment as a reference of my error.ERROR MESSAGE ...



  • 7.  Re: CA ehealth and uim installation guide needed.Please guide.

    Posted Dec 07, 2017 07:07 AM

    Hello!

     

    The answer is on documentation from the product!

     

    After read the Read me file:

     

    https://support.ca.com/cadocs/1/CA%20eHealth%206%203%203-ENU/Bookshelf_Files/PDF/ehealth_release_notes_enu.pdf 

     

    You will see at the Supported OS:

     

    Operating System Support
    Install CA eHealth on a dedicated Windows, UNIX, or Linux workstation with one of the
    following operating systems:
    ■ Windows 2008
    – User Account Control (UAC) must be disabled.
    – There should be no other major applications running on the system, and the
    Windows installation should be a fresh installation.
    ■ Solaris
    – 5.10 (SPARC)
    ■ Red Hat Enterprise Linux 5.8
    The installation must be run on a 64-bit system.

     

    So this is the answer for this install issue!

     

    Regards,

     

    Alex Yasuda
    CA Technologies
    Sr Support Engineer



  • 8.  Re: CA ehealth and uim installation guide needed.Please guide.

    Posted Dec 14, 2017 06:19 AM

    Hello jagatjyoti1 

     

    Could you please mark the correct answer on this Thread.

     

    Regards,

     

    Alex Yasuda
    CA Technologies
    Sr Support Engineer



  • 9.  Re: CA ehealth and uim installation guide needed.Please guide.

    Posted Dec 15, 2017 05:45 AM

    Issue not yet resolved, I have tried same but again finding same error.



  • 10.  Re: CA ehealth and uim installation guide needed.Please guide.

    Posted Dec 15, 2017 07:14 AM

    jagatjyoti1

     

    Are you still trying to install eHealth on Windows 2012?



  • 11.  Re: CA ehealth and uim installation guide needed.Please guide.

    Broadcom Employee
    Posted Dec 19, 2017 04:18 PM

    Hi - since this issue is unresolved please open a ticket with CA Technical Support for focused assistance to resolve your issue.

     

    Thanks!

     

    CA Support



  • 12.  Re: CA ehealth and uim installation guide needed.Please guide.

    Posted Jan 08, 2018 08:47 AM

    ok . thank you .