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Spectrum DSS Windows Installation

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  • 1.  Spectrum DSS Windows Installation

    Posted 11-20-2017 02:15 PM

    In my current environments, I have the following servers.

     

    One SS, MLS, Linux

    One OC, Linux

    One DSS, Linux

     

    I am trying to install a new SS on windows 2012 and installation is failing. I am able to see the following in the Post-installation logs

    Migration file dbsavefile.SSdb was not found or is not readable.

     

    I have tried to use SCP to open control Panel, but some dlls appear to missing.

     

    Any help?



  • 2.  Re: Spectrum DSS Windows Installation

    Posted 11-20-2017 03:03 PM

    Hi Balkar,

     

    What version of CA Spectrum are you trying to install?

    If this is a fresh installation (not an upgrade or migration) where there is no file in the target directory, it was not supposed to claim about dbsavefile.SSdb.

     

    Did you follow this guide?

    Installing CA Spectrum - CA Spectrum - 10.2 to 10.2.2 - CA Technologies Documentation 

     

    Thanks,

    Silvio



  • 3.  Re: Spectrum DSS Windows Installation

    Posted 11-20-2017 03:15 PM

    I am trying to install 10.2. This is a fresh install.



  • 4.  Re: Spectrum DSS Windows Installation
    Best Answer

    Posted 11-20-2017 06:30 PM

    Hi Balkar,

     

    This looks like an issue with the Visual C++ libraries on the system. Check the windows event logs and you should see errors as below:


    Faulting application name: SSdbload.exe, version: 10.2.0.0, time stamp: 0x586f90d8
    Faulting module name: MSVCP120.dll, version: 6.3.9600.18438, time stamp: 0x57ae642e
    Exception code: 0xc0000135
    Fault offset: 0x00000000000ecdd0

     

    If you see the same errors as above, then verify if the C++ Libraries are installed on the machine. You will have to manually install it from the below location:

     

    SPECROOT\Install-Tools

    vcredist_x64: This is for Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501.

     

    Note : There are multiple installs and run the one which you need.

     

    - Once the libraries are installed, make sure you reboot the server and run the install again. This time it should be successful.

     

    HTH

    Tarun



  • 5.  Re: Spectrum DSS Windows Installation

    Posted 11-21-2017 07:05 PM

    Thank You Tarun for your help.