Hi Balkar,
This looks like an issue with the Visual C++ libraries on the system. Check the windows event logs and you should see errors as below:
Faulting application name: SSdbload.exe, version: 10.2.0.0, time stamp: 0x586f90d8
Faulting module name: MSVCP120.dll, version: 6.3.9600.18438, time stamp: 0x57ae642e
Exception code: 0xc0000135
Fault offset: 0x00000000000ecdd0
If you see the same errors as above, then verify if the C++ Libraries are installed on the machine. You will have to manually install it from the below location:
SPECROOT\Install-Tools
vcredist_x64: This is for Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501.
Note : There are multiple installs and run the one which you need.
- Once the libraries are installed, make sure you reboot the server and run the install again. This time it should be successful.
HTH
Tarun