I have a standalone Spectrum server for monitoring 3rd party devices with Southbound Gateway. I had observed for VNX storage Spectrum is receiving traps and showing them as 'unknown'. But in case of Unity storages, it is not showing anything under event tab of the EventAdmin. I had verified by running WireShark on the server, traps are reaching to the Spectrum server. What might be the reason Spectrum is not showing traps for that storage. Is there anything specific I need to check for the same?
They might follow a path out of the SBG. Are you certain you don't have any device modeled with the same IP address in Spectrum? If the trap is already received on a device or an EventModel you would not notice it on the EventAdmin in some cases.
Nope. We do not have any device created for the same. I had created eventAdmin with the IP address with standard Event Model.
Well then if the traps is already recognized you should create an EventModel with the corresponding name or IP address (depending on which field you'd like the SBG to base the identification on) for the trap to be sent accordingly (or have the automatic creation of new EventModel turned on).
Enable the Alert Manager in debug mode to track the incoming trap. Check whether the trap was successfully mapped to an event code, and on which model the event was generated on.
Internal Only: How to enable Alert Manager debugging in Spectrum (Legacy KB ID CNC TS33163 )
When you ran the wireshark check for agent ip address
Below is a sample trace
Frame 4: 299 bytes on wire (2392 bits), 299 bytes captured (2392 bits) on interface 0Ethernet II, Src: Cisco_0f:70:c1 (e4:c7:22:0f:70:c1), Dst: Microsof_6e:8e:a8 (00:15:5d:6e:8e:a8)Internet Protocol Version 4, Src: 10.64.41.21, Dst: 10.70.111.131User Datagram Protocol, Src Port: 55533, Dst Port: 162Simple Network Management Protocol version: version-1 (0) community: public data: trap (4) trap enterprise: 188.8.131.52.4.1.674.11000.1000.100.1 (iso.184.108.40.206.1.674.11000.1000.100.1) agent-addr: 10.65.216.38 generic-trap: enterpriseSpecific (6) specific-trap: 2000 time-stamp: 1493907891 variable-bindings: 3 items
If you have created event admin with agent-addr IP then the traps will assert correctly on the event admin model.
Hope this helps.