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integration spectrum with CA service desk

  • 1.  integration spectrum with CA service desk

    Posted 05-25-2017 11:37 AM

    Hi,

    which steps we need  to use for CA spectrum integration with CA service desk,

     

    RA



  • 2.  Re: integration spectrum with CA service desk

    Broadcom Employee
    Posted 05-25-2017 12:41 PM

    Hi Singh,

     

    Please follow this integration guide:

     

    CA Service Desk and CA Spectrum - CA Spectrum - 10.2 and 10.2.1 - CA Technologies Documentation 

     

    Thanks,

    Silvio



  • 3.  Re: integration spectrum with CA service desk

    Posted 05-30-2017 05:24 AM

    Looking for integration of 17.0 to CA spectrum 10.2



  • 4.  Re: integration spectrum with CA service desk

    Broadcom Employee
    Posted 05-30-2017 05:54 AM

    Hi Ravi,

     

    As per the integration compatibility matrix spectrum supports till 14.1.03

     

    Integration Product CA Spectrum 9.4.2CA Spectrum 10CA Spectrum 10.1.xCA Spectrum 10.2CA Spectrum 10.2.1
    CA Service Desk Manager/CMDB12.6, 12.712.6, 12.712.7, 12.9, 14.112.7, 12.9, 14.1 and 14.1.0312.7, 12.9, 14.1 and 14.1.03

    Below is the link

    https://docops.ca.com/ca-spectrum/10-2-1/en/release-information/integration-compatibility

     

    Regards

    Sunny



  • 5.  Re: integration spectrum with CA service desk

    Posted 05-31-2017 01:34 PM

    Hi ,

    by using above doc integration done.