Dears,
An third party NMS sending an trap to Spectrum which is getting model on single event model in Spectrum.
When we create a ticket in Service Desk it will get assign against event model as its the only model available for all those traps.
Q: can we dynamically read the actual source of trap from the incoming trap and pass it to setscript for SD and map that in service desk against asset field?
Regards
Ajit C