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Service reports slow or timeout.

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  • 1.  Service reports slow or timeout.

    Posted 09-21-2017 02:59 PM

    Hi all !

     

    I'm experiencing too much slowness with SLA and service reports, take to much time... more than 10 minutes or end with an error of time out.
    Error
    Timeout. [RCIRAS0244]

     

    I already check the TEC593183 for increment the timeout values.. but nothing changes.
    This not happend with another reports, alarms, events, availability... just services reports. The DB is the same, no? "reporting".

     

    Any idea ?

    Thankssss

     

     

    Receiving error message "Timeout [RCIRAS0244]" when running a report using Spectrum Report Manager 



  • 2.  Re: Service reports slow or timeout.

    Posted 10-06-2017 10:54 AM


  • 3.  Re: Service reports slow or timeout.
    Best Answer

    Posted 10-06-2017 11:04 AM

    Thanks, I did that at first time. Dont work for me.

     

    The problem was because a device in spectrum generate a LOT LOT LOT of events, (Device has stopped to respond...) and that event/alarm increase a lot the DB, of ddm and reporting then. After cleanning and fix device the reports back to normally speed.