I am trying to install Jasper on a Linux 6.8 machine for 10.2 upgrade. The GUI install progresses as expected. When it starts performing the actual install, it puts down the postgresql and that is it. It goes from 0% to 100% in about 30 seconds and then the installer exits. I have a ticket open but am waiting to hear back from support. Did anyone else experience this? Is it a library that is perhaps missing?
I changed the password special character I was using and now the install has been sitting at 6% for about 40 minutes with a status of Installing, copying postgresql database. Is this typical behavior?
How many CPU cores does the system have you are installing on?
It has 4 CPUs and 64 Gig of RAM.
Okay, so its not the CPU problem we have seen.
What is the last section of lines in the installation log currently?
Where can I find the installation log?
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You can find it in the /tmp directory.
Will have CABusinessIntelligence in the name.
2017-02-23 13:54:12 INFO ProgressThread:79 - run method
2017-02-23 13:54:12 DEBUG ReadProperties:64 - Property Value: creating folder
2017-02-23 13:54:12 DEBUG ComponentInstall:232 - Destination Folder path in createFolder(): /opt/spectrum/Spectrum/CA/SharedComponents/CABusinessIntelligence
2017-02-23 13:54:12 DEBUG ComponentInstall:235 - Creating installation folder returned with value:false
2017-02-23 13:54:12 INFO ComponentInstall:621 - /opt/spectrum/Spectrum/CA/SharedComponents/CABusinessIntelligence
2017-02-23 13:54:12 INFO CABIProcessBuilder:53 - cabiProcess method invoked with arguments- command and process path
2017-02-23 13:54:12 INFO CABIProcessBuilder:89 - createProcessArgList method is invoked with arguments- command string array
2017-02-23 13:54:12 DEBUG CABIProcessBuilder:92 - Adding /bin/shto arraylist
2017-02-23 13:54:12 DEBUG CABIProcessBuilder:92 - Adding -cto arraylist
2017-02-23 13:54:12 DEBUG CABIProcessBuilder:92 - Adding chmod -R 777 .to arraylist
2017-02-23 13:54:12 INFO CABIProcessBuilder:95 - Process Argument List returned:
2017-02-23 13:54:12 DEBUG CABIProcessBuilder:58 - Command ArrayList:
2017-02-23 13:54:12 DEBUG CABIProcessBuilder:59 - Creting the processbuilder object
2017-02-23 13:54:12 DEBUG CABIProcessBuilder:63 - Setting the processbuilder directory to /opt/spectrum/Spectrum/CA/SharedComponents/CABusinessIntelligence
2017-02-23 13:54:12 DEBUG CABIProcessBuilder:67 - Starting the process
2017-02-23 13:54:12 DEBUG CABIProcessBuilder:69 - Waiting for the process to finish
2017-02-23 13:54:12 DEBUG CABIProcessBuilder:71 - Process exit value is 0
2017-02-23 13:54:12 INFO CABIProcessBuilder:77 - cabiProcess method returned with value-0
2017-02-23 13:54:12 INFO ComponentInstall:625 - Providing access-0
2017-02-23 13:54:12 DEBUG ReadProperties:64 - Property Value: copying postgresql database
So, I increased the CPU to 2 sockets x 4 cores. It is back to the installing from 0 to 100% in 10 seconds. It laid down a postgres folder and that is it. Nothing about installing tomcat or anything else. I have a case open with Mahesh.
Is there a list of libraries that are required for the Jaspersoft install? I saw a list for Spectrum but I couldn’t find one for Jasper.
There is not.
It appears just the base OS version is all we list out.
So if you are installing via GUI then you want 6.4, or 6.7+ (6.5 and 6.6 do not support the GUI installation only Silent).
We are at 6.8. I thought we should be ok. Waiting to hear back from support on our issue.
CA Support Case 00681561 -Install ends quickly
I will add Matt as a team member
Is there already a solution for this?
Yes, the security agent running on our server prevented the installation from executing correctly. Even though there were no exceptions caught by the agent while this was occurring. This was the first time I have ever experienced this on a Linux server. Once we disabled the agent, the install worked perfectly.