Hi Joe,
I will try it. Is there some way to automate Notes field? I mean right now it seem completely separate from what operators do in Spectrum. For example when a device goes down they update alarm with ticket number in spectrum, but if the device also belong to service they need to go service dashboard and fill up ticket number again in notes which is quite ineffective.
What sort of bugs me is also reporting of SLA or Service availability, because it just shows date and time of outages, but not exact cause of outage - to show those one need to drill down, which is pointless since these sort of reports are exported to pdfs and then handled to customers who cant drill down to see what exact device was down. So what we do right now is filling device name and ticket number manually to notes in each outage, which is kind of stupid.
I tried to fix this by editing report rpt file to show along notes also name of resources that were down, which sort of works, but for some reason shows only one device name per outage even when there was multiple devices down, which are visible in drilled down report. Is there a way to set service to behavior that will produce in case when two devices goes down at the same time two separate service outages instead of one??