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Integration of CA Spectrum,ehealth and CA Service Desk

  • 1.  Integration of CA Spectrum,ehealth and CA Service Desk

    Posted 06-13-2017 02:47 PM

    Hi,

    After Integration CA ehealth ,CA Spectrum and CA Service desk.......

    1. Is Data Integrity possible or not  ?... eg. One Device goes down at 10:30 AM . in that Case is it possible pulled ehealth and Spectrum  reports  will  show same down time  or uptime (10:30 ) without any difference.

    If yes ? How it is possible ?

    If no ?Than How?

     

    2.How SNMP Poll Work for CA eheath and for CA spectrum?

     

    What is the difference between CA ehealth SNMP Poll and CA Spectrum SNMP Poll ?

     

    In Our Environment Polling interval is 5 Minutes for both CA Spectrum and CA ehealth.

     

    Through wireshark catptured some SNMP packets but these SNMP Packets interval was not 5 minutes.

     

     

     

    RA



  • 2.  Re:  Integration of CA Spectrum,ehealth and CA Service Desk

    Posted 06-13-2017 08:21 PM
    1. Is Data Integrity possible or not  ?.

    Yes, in most cases and may differ in few cases . CA eHealth and CA Spectrum are two different products and does the polling differently and at different poll cycles . CA eHealth reports availability bit differently than compared to CA Spectrum so you might find a bit of difference in the Availability reports when its compared. 

     

    Take a look at the below article on how eHealth calculates the availability of a device and availability backfill in CA eHealth might create a bit of confusion if you compare the report with CA Spectrum . 

     

    https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC519874.html

     

    2.How SNMP Poll Work for CA eheath and for CA spectrum?

     

    This is much larger topic, but in short refer to the below topic where there is a good brief explanation on how spectrum actually does polling/fault isolation which might answer most of your questions 

     

    spectrum polling mechanism 

     

    Coming to CA eHealth there is no single document which talks about in detail about how the polling works , but refer to below two articles for a bit of understanding 

     

    What are the steps in the polling cycle? 

     

    How does fast polling work in eHealth? 

     

    Again CA Spectrum and CA eHealth are two different products which work differently and the information which is collected during a poll by both the products are very different 



  • 3.  Re:  Integration of CA Spectrum,ehealth and CA Service Desk

    Broadcom Employee
    Posted 06-26-2017 04:15 AM

    I agree with Phani's response. Let us know if you have further questions Ravi.