We have a client that would like to see all alarms coming from NPC 6.1.205 through to Spectrum, displayed as service health in Service Manager.
They do not have SOI installed, so I cannot use that route.
First prize would be a full service representation that identifies the exact area that is causing degradation of the system, second prize is a reasonable representation that can show the client that an issue exists within the mail system.
Any help would be appreciated.
We can have these alarm types affect the service health provided these alarm types are available under service manager policies.
We can also have the Service manager policy affect the service health based on the keywords in the alarm title. Does that help?