We use SANM filters to send email about specific criteria to various groups. We also use it trigger logging and auto-ticketing actions.
You may have seen the message in Notifier.out coming from the setscript saying-
*****************************************************
NO NotificationData/RepairPerson assigned - no mail sent
*****************************************************
We need to keep this in the script for the filters that are supposed to send email, but not for the logging actions.
I thought a good way would be to pass the filter that is triggered, the just filter that out in the setscript.
Of course, if there there is a "no mail" setting for the notification data field or another simpler option, I'd be happy to hear it.
Thanks,