Spec KB: Spectrum IM Connector fails to get pcause from OneClick Webserver.

[Bill_Wol4th]

Spec KB: Spectrum IM Connector fails to get pcause from OneClick Webserver.

 

Document ID:  TEC611231

• Products
  • CA Spectrum
• Releases
  • CA Spectrum:Release:9.x
• Components
  • Catalyst Connector for Spectrum IM
  • INTEGRATIONS

Description:

Spectrum IM Connector fails to get pcause from OneClick Webserver.

In the Spectrum IM Connector logfile one can see following error message:

Example:
-19-14 11:02:32,ERROR getInputStream :388 Unable to connect to URL: http://<Oneclickserver>:<port>/spectrum/event-config/do/alarmPCause?format=text&pcause=2228226
java.io.FileNotFoundException: http://<Oneclickserver>:<port>//spectrum/event-config/do/alarmPCause?format=text&pcause=2228226

Executing the same URL "http://<Oneclickserver>:<port>//spectrum/event-config/do/alarmPCause?format=text&pcause=2228226" in the Browser on the Spectrum Connector system will also fail.

Please select the following link for more information on this subject:

Knowledge Document Link:

http://www.ca.com/us/support/ca-support-online/product-content/knowledgebase-articles/TEC611231.aspx