Alram Issue - Spectrum

[ssr2001]

I am not able to clear alarms whic are already been cleared from OneClick Console.

Showing "Error Clearing the following alarm.

 

Please advice to me how can i clear the alarm.

 

Thanks in Advance.

[Hilmar Preuße]

Hi,

@the first glance I don't see a relationship to eHealth. Please explain.

H.

On 29.04.2014 15:04, CA Infrastructure Management Global User CommunityMessage
Boards wrote:

I am not able to clear alarms whic are already been cleared from OneClick Console.

Showing "Error Clearing the following alarm.

Please advice to me how can i clear the alarm.

Thanks in Advance.

[ssr2001]

It is not related to eHeatlh.

Below error I am showing in Spectrum. This not related to eHealth.

From: CA Infrastructure Management Global User CommunityMessage Boards [mailto:[e-mail]]
Sent: Tuesday, April 29, 2014 7:48 PM
To: [e-mail]
Subject: [.CA eHealth] Re: [.CA eHealth] Alram Issue - Spectrum

Hi,

@the first glance I don't see a relationship to eHealth. Please explain.

H.

On 29.04.2014 15:04, CA Infrastructure Management Global User CommunityMessage
Boards wrote:

I am not able to clear alarms whic are already been cleared from OneClick Console.

Showing "Error Clearing the following alarm.

Please advice to me how can i clear the alarm.

Thanks in Advance.
Posted by:hilmarpreusse

--
CA Communities Message Boards
http://communities.ca.com/web/ca-ehealth-and-ca-spectrum-global-user-community/message-board/-/message_boards/view_message/114656980
[e-mail]<mailto:[e-mail]>
http://communities.ca.com

________________________________

DISCLAIMER:
This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated.

[Anon Anon]

Hi Srinivas,

 

Can you please be a bit more specific when you claim:

"I am not able to clear alarms whic are already been cleared from OneClick Console.

Showing "Error Clearing the following alarm."

(As you have mentioned alarms are already cleared from OC console,now from where you are trying to clear?)

 

Regards,

Lakshmi.

 

 

 

 

 

 

[ssr2001]

Hi Lakshmi,

We have two OneClick Web servers. All of a sudden one webserver went down. After launched the oneclick console it is showing false alarms which already has been cleared. But I am not able to clear when I tried to clear it is showing throwing an error like “Error Clearing the following alarm”.

Thanks
SK

From: CA Infrastructure Management Global User CommunityMessage Boards [mailto:[e-mail]]
Sent: Tuesday, April 29, 2014 9:25 PM
To: [e-mail]
Subject: [.CA eHealth] RE: Alram Issue - Spectrum


Hi Srinivas,



Can you please be a bit more specific when you claim:

"I am not able to clear alarms whic are already been cleared from OneClick Console.

Showing "Error Clearing the following alarm."

(As you have mentioned alarms are already cleared from OC console,now from where you are trying to clear?)



Regards,

Lakshmi.












Posted by:lakshmi_a_shriram
--
CA Communities Message Boards
https://communities.ca.com/web/ca-ehealth-and-ca-spectrum-global-user-community/message-board/-/message_boards/view_message/114682724
[e-mail]<mailto:[e-mail]>
https://communities.ca.com

________________________________

DISCLAIMER:
This email (including any attachments) is intended for the sole use of the intended recipient/s and may contain material that is CONFIDENTIAL AND PRIVATE COMPANY INFORMATION. Any review or reliance by others or copying or distribution or forwarding of any or all of the contents in this message is STRICTLY PROHIBITED. If you are not the intended recipient, please contact the sender by email and delete all copies; your cooperation in this regard is appreciated.

[Anon Anon]

Hi Srinivas,

 

You haven't mentioned what you did to get back the OC server,though just to have more insight on the issue :)

 

Can you kindly bounce the Spectrum Tomcat service on the OC server end --> Restart the OC console

 

Test if all looks good.

 

Regards,

Lakshmi. 

 

[Issac08]

Hi,

Kindly restart the one click server once and check.