AutoSys Workload Automation

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  • 1.  Integrate CA Workload Automation DE with CA Service Desk

    Posted Jun 08, 2018 12:04 PM

    It is possible to integrate CA Workload Automation DE with CA Service Desk Manager?

    I searched in support site and only find integration for WA AE.



  • 2.  Re: Integrate CA Workload Automation DE with CA Service Desk



  • 3.  Re: Integrate CA Workload Automation DE with CA Service Desk

    Broadcom Employee
    Posted Jun 10, 2018 11:56 AM


  • 4.  Re: Integrate CA Workload Automation DE with CA Service Desk
    Best Answer

    Posted Jun 12, 2018 02:51 PM

    Here is a discussion about automatically creating incidents when jobs fail:

    Automated Incident Ticketing 

    I used the ideas from that thread to integrate Workload Automation DE with Microsoft Service Center.

     

    The basics are as follows:

    1. Job fails and triggers an Event.

    2. Event passes information from failed job into the 4 User Parameter fields of an application trigger.

    3. The application that is triggered has one job that calls Powershell to create an Incident in SCSM, passing along and formatting the data from the User Parameters.

     

    In your case you could use either a CA WA Web Service job if you install Web Services, or you can use Powershell to make the web call if that is available.