Agent not running any script

[Shahbaz Shakil]

We have a 11.3 windows agent that is showing success message on job runs but it is not actually running anything. The std out file it creates is empty. Tested it with a dir command in a .bat script and still it returned nothing. Restarting agent fixes this issue temporarily. Can anyone please help.  

[Venkat Bharadwaj Jonnavithula]

Hi Shahbaz,

 

Please open a support case and upload the logs and agent details to it so that we can check what is happening.

 

Regards,

Venkat Bharadwaj

CA Support

[Chandru.Venkataraman]

Hi Shahbaz,

My guess is you have a job/user profile with an exit 0 command somewhere and when the agent sources this profile, it picks up the exit code 0 and completes the job.

 

Can you please update the agentparm.txt file with following parameters (for investigation purposes) and recycle System Agent service? Re-run the job (dir command, if you like) with the updated settings and once the job goes to success, collect the spool and job logs and upload'em here (after masking hostname and such, if you like).

 

agent.spool.success.autocleanup=false
oscomponent.joblog.success.autocleanup=false

[Legacy User]

Hi Hi Shahbaz, ,

 

Add "opsys: windows" to the machine definition

 

https://docops.ca.com/ca-wla-ae-wcc/11-4-2/en/reference/ae-job-information-language/jil-machine-definitions/opsys-attribute-specify-the-operating-system-type-of-a-machine

 

Regards,

Faouzia

[Steve Carrobis]

make sure the id has locgin locally and login as batch settings

also make sure of the following settings:

oscomponent.lookupcommand=true
oscomponent.joblog=true
oscomponent.cmdprefix.force=true

 

I do not think opsys is 100% necessary i have seen it work with and without. 

you JUST tried running the dir command and you have std_out_file and std_err_file set? 

and you looked at the output of the agent log and spool log and you see no smoking gun? 

Please review carefully, I feel as if we do not have the whole story,, 

 

Good Luck

 

Steve C.

[Heber Solis]

Did you manage to resolve this issue? I am having the same problem it says it finished but it didin't do anything