Hello
I ran same scenario in my lab with a job having these starting conditions:
date_conditions: 1
days_of_week: all
start_mins: 0,10,20,30,40,50
sendevent -E JOB_ON_HOLD -J HP6
autorep -J HP6 -d
Job Name Last Start Last End ST/Ex Run/Ntry Pri/Xit
________________________________________________________________ ____________________ ____________________ _____ ________ _______
HP6 ----- ----- OH 0/0
Status/[Event] Time Ntry ES ProcessTime Machine
-------------- --------------------- -- -- --------------------- ----------------------------------------
[JOB_ON_HOLD] 04/10/2017 02:52:41 0 PD 04/10/2017 02:52:42
[STARTJOB] 04/10/2017 03:00:00 0 UP
<Event was scheduled based on job definition.>
sendevent -E CHANGE_STATUS -s INACTIVE -J HP6
autorep -J HP6 -d
Job Name Last Start Last End ST/Ex Run/Ntry Pri/Xit
________________________________________________________________ ____________________ ____________________ _____ ________ _______
HP6 ----- ----- IN 0/0
Status/[Event] Time Ntry ES ProcessTime Machine
-------------- --------------------- -- -- --------------------- ----------------------------------------
[JOB_ON_HOLD] 04/10/2017 02:52:41 0 PD 04/10/2017 02:52:42
INACTIVE 04/10/2017 02:53:16 0 PD 04/10/2017 02:53:16
[STARTJOB] 04/10/2017 03:00:00 0 UP
<Event was scheduled based on job definition.>
At 3:00:00 it ran fine
===============
[04/10/2017 03:00:00] CAUAJM_I_40245 EVENT: STARTJOB JOB: HP6 TEXT: <Event was scheduled based on job definition.>
[04/10/2017 03:00:00] CAUAJM_I_40245 EVENT: CHANGE_STATUS STATUS: STARTING JOB: HP6 MACHINE: war6u2b1
[04/10/2017 03:00:00] CAUAJM_I_10082 [war6u2b1 connected for HP6 210127.700880.1]
[04/10/2017 03:00:01] CAUAJM_I_40245 EVENT: CHANGE_STATUS STATUS: RUNNING JOB: HP6 MACHINE: war6u2b1 TEXT: <Executing at WA_AGENT>
[04/10/2017 03:00:01] CAUAJM_I_40245 EVENT: CHANGE_STATUS STATUS: SUCCESS JOB: HP6 MACHINE: war6u2b1 EXITCODE: 0
[04/10/2017 03:01:00] ----------------------------------------
Job Name Last Start Last End ST/Ex Run/Ntry Pri/Xit
autorep -J HP6 -d
HP6 04/10/2017 03:00:00 04/10/2017 03:00:00 SU 700880/1 0
Status/[Event] Time Ntry ES ProcessTime Machine
-------------- --------------------- -- -- --------------------- ----------------------------------------
STARTING 04/10/2017 03:00:00 1 PD 04/10/2017 03:00:00 war6u2b1
RUNNING 04/10/2017 03:00:00 1 PD 04/10/2017 03:00:01 war6u2b1
<Executing at WA_AGENT>
SUCCESS 04/10/2017 03:00:00 1 PD 04/10/2017 03:00:01 war6u2b1
[STARTJOB] 04/10/2017 03:10:00 0 UP
<Event was scheduled based on job definition.>
I would suggest you try to replicate what the end users reported to you and then look into the different events with autorep -J <your job> -d
May be something else had been done for this specific run of this job
See also: Resetting a Job Flow with Time Conditions Through INACTIVE Status Change - CA Workload Automation AE & Workload Control …
I would also recommend reading Basic Box Job Concepts - CA Workload Automation AE & Workload Control Center - CA Technologies Documentation
It might have impacts on your Box status when you change an inner job to Inactive
Regards
Jean Paul