Common Components and/or EEM installer will not launch after Linux 6 compatibility packages?

[Anon Anon]

Has anyone encountered a problem with common component and/or eem installers not launching after Linux compatibility packages have been installed?

Redhat 6

Workload Automation 11.3

EEM 12.51

 

Verified file and directory permissions

root user.

Temp directory has enough space.

Tried manual install no luck

 

No error messages

Installer not launching so no log files written

[Chandru.Venkataraman]

Hi -

Could you please mention the specific packages installed?

 

Thanks,

Chandru

[Anon Anon]

If would have been packages corresponding with the list below. I have asked for the exact list. I'll update as soon as received.

 

Red Hat Enterprise Linux 6 x86 64-bit

compat-libstdc++-33 or higher is required.
The 32-bit version is required on the 64-bit version of Linux.
libstdc++.so.5, libstdc++.so.6, or higher is required.
The libstdc++.so.5 shared library is contained in the
compat-libstdc++-33-3.2.3-69.el6.i686.rpm package.
The libstdc++.so.6 shared library is contained in the
libstdc++-4.4.4-13.el6.i686.rpm package.
libuuid.so.1 is required.
The 32-bit version is required on the 64-bit version of Linux.
libaio.so.1 is required.
The 32-bit version is required on the 64-bit version of Linux.
ncurses (32-bit) version 5 or higher is required on the 64-bit version of Linux.

 

 

 

[Legacy User]

If /tmp is mounted such that it doesn't allow scripts to be executed then the install will not work. The CA product installation build temporary

scripts in /tmp and then executes them. It's been awhile so I don't recall if there was or wasn't an error message. I've had the problem on Red Hat

5 and 6.

[Chandru.Venkataraman]

Lack of execute permission on /tmp (/tmp mounted with ‘noexec’) will be a definite issue as John mentioned. Messages similar to the following are logged in the install log:

Installation product "ca-cs-utils", version "11.2.11350.0"

===================================================================

/var/tmp/rpm-tmp.uNT5oZ: line 60: /tmp/opt/CA/SharedComponents/csutils/bin/ca_realpath: Permission denied

/var/tmp/rpm-tmp.uNT5oZ: line 64: /tmp/opt/CA/SharedComponents/csutils/bin/caprofile: Permission denied

 

Thanks,

Chandru

[Anon Anon]

Packages installed

 

compat-libstdc++-33.x86_64

compat-libstdc++-33.i686

libstdc++.i686-4.4.7-3.e16.i686

libaio.i686

ncurses-libs.i686

libuuid.i686

 

I had to update the libuuid.x86_64 package that was already installed.

 

I installed all these packages before installing the Common Components.