Symantec Privileged Access Management

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  • 1.  Update PAM from 3.2.5 to 3.3 fail with compatibility error

    Posted Jul 15, 2019 05:09 PM
    Hi Community


    I tried to update CA PAM from version 3.2.5 to version 3.3 and it generates the following error



    Some idea for this issue?


    ------------------------------
    Julian Riaño
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  • 2.  RE: Update PAM from 3.2.5 to 3.3 fail with compatibility error
    Best Answer

    Broadcom Employee
    Posted Jul 15, 2019 05:13 PM
    Hi,

    Per our documentation:

    https://docops.ca.com/ca-privileged-access-manager/3-3/EN/upgrading/

    we state the following:

    Important! Do not attempt to upgrade to Release 3.3 from Service Pack 3.2.5. The software in 3.2.5 is newer (by date) than 3.3 and contains incompatible updates. To upgrade to the 3.3 release stream from 3.2.5, wait for and upgrade to the 3.3.1 Service Pack which will support direct upgrade from 3.2.5. For information about the Service Pack strategy and release timelines, see CA PAM Fix Strategy.

    Regards,
    Kevin Dedcovich


  • 3.  RE: Update PAM from 3.2.5 to 3.3 fail with compatibility error

    Posted Jul 15, 2019 05:38 PM
    Hi Kevin

    Thank you so much for your answer. We are waiting for the 3.3.1 release

    Julian Riaño