Symantec Privileged Access Management

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  • 1.  CA PAM 3.3 Client update error

    Posted Jul 10, 2019 10:52 AM
    ​Anyone getting the following error after trying to update the CA PAM Client from either 3.2.3.82 or 3.3.0?
    Please advise on what needs to be done to fix
    thanks,


  • 2.  RE: CA PAM 3.3 Client update error
    Best Answer

    Broadcom Employee
    Posted Jul 10, 2019 11:19 AM

    Hello Cristina,

     

    You get the error because the box you run the PAM Client on does not have Internet access hence is unable to download the updated JRE.

     

    To download and deploy it manually get

     

    https://d21oi5tjuccwe.cloudfront.net/ca-pam/module/win/runtime-1.8.0_201.zip

     

    - Unzip runtime-1.8.0_201.zip to the folder you installed the PAM Client to, e.g C:\Program Files (x86)\CA PAM Client overwriting the existing

    C:\Program Files (x86)\CA PAM Client\runtime-1.8.0_201 folder

    - launch the PAM Client and connect to your PAM appliance

    - it should now download the newer JARs without issue

     

    Should the problem remain please open a Support Case with us.

     

    Best Regards,

    Andreas

     






  • 3.  RE: CA PAM 3.3 Client update error

    Posted Aug 01, 2019 05:27 AM
    Hi to all,
    there is a definitive solution to this issue?

    is not possibile that all users has this problem, workaround work fine but is not applicable to all users (undreds of users)...


  • 4.  RE: CA PAM 3.3 Client update error

    Broadcom Employee
    Posted Aug 01, 2019 06:27 AM

    Hello Emanuele,

     

    I see you opened a Support Case for this issue – we will respond to you in the case accordingly.

     

    Best Regards,

    Andreas