Reatesh,
I would advise against using 127.0.0.1 in any service you create. Essentially, this error comes up when the port is already in use, by PAM or another service on the system. Because 127.0.0.1 is considered the local loopback IP, network services running on the client may be listening on this address.
For example, if someone enabled the SSH server on their Mac workstation, may get this error every time they log into PAM because it may be listening on port 22. Or if they run a local webserver for development purposes, then 127.0.0.1:80 would be in use.
If you create your services using any other 127.x.x.x address, the chance of a conflict are greatly reduced.
That said, even if there is no service running on that IP/port, PAM will be using that port, and clicking restart session may generate that error since PAM client is already using it.
Original Message:
Sent: 10-11-2019 05:42 AM
From: Muhammad Ramadhani Fitrianto
Subject: MAC OS Client Can't Access WebPortal & RDP Application
Hello Reatesh,
i've got another error from my customer,
thank you.
Dhani.
Original Message:
Sent: 10-04-2019 06:19 AM
From: Muhammad Ramadhani Fitrianto
Subject: MAC OS Client Can't Access WebPortal & RDP Application
Hello Reatesh,
the rule is for all connection to their production they need to use RSA vpn so there's no direct access.
so in office either they use the WiFi (which only access internet not their prod) or their own mobile connection.
i hope i explain it clearly.
he try turn off the Firewall setting on security setting, but still got the same error.
does this error have any KB or something?
thank you.
Original Message:
Sent: 10-04-2019 04:36 AM
From: Reatesh Sanghi
Subject: MAC OS Client Can't Access WebPortal & RDP Application
Hello Dhani,
The same user is able to access the target devices from other Mac host -- good to know.
I am a bit confused, does the user who has problem connect to office network using VPN or is this user having a problem even when he /she is in office and using the Wifi connection?
I would recommend to verify the security setting on the Mac OS since the same user is able to connect to the target hosts when using other Mac host.
Thanks,
Reatesh.
------------------------------
Principal Support Engineer
Broadcom
Original Message:
Sent: 10-04-2019 03:10 AM
From: Muhammad Ramadhani Fitrianto
Subject: MAC OS Client Can't Access WebPortal & RDP Application
Hello Reatesh,
1. if what you mean the target host is the "Device" he's trying to access, then is a NO.
we have disabled direct access, and everyone is connecting through PAM
2. to connect through PAM they have to use VPN that can access PAM Ip's. and he's using office wifi.
3. when he tried to access PAM using his PAM user on other device it's working fine.
thank you.
Dhani.
Original Message:
Sent: 10-04-2019 02:06 AM
From: Reatesh Sanghi
Subject: MAC OS Client Can't Access WebPortal & RDP Application
Hello Dhani,
Can you check for a few basic things from the CA PAM client of the user who is having a problem:
- Is this user able to ping and resolve the target host names properly?
- Does there exist any firewall or network rules specifically for the IP from which this user is connecting?
- What happens if this users tries to connect to the same target hosts from a different Mac OS host?
Thanks,
Reatesh.
------------------------------
Principal Support Engineer
Broadcom
Original Message:
Sent: 10-03-2019 11:43 PM
From: Muhammad Ramadhani Fitrianto
Subject: MAC OS Client Can't Access WebPortal & RDP Application
Hi,
One of my users can't access their devices using WebPortal & RDP Application, he can only access using SSH.
here's the error he got:
The weird thing is,
his team which is got same Policy & Group can access all device normally
his team also using MAC OS.
thank you.