Secure CRT Issue

[sudip karmacharya]

SecureCRT version is 8.5.3

 PAM version is 3.2.4

In our environment with the same Secure CRT client, in direct login, there is no issue on display. in our test environment also it is not getting the issue using the same client login same machine using the same secure Crt but The issue is only when we login with production PAM

For instance, in the first login, we have to face the issue which I attached

Please, can you suggest us that valid secure CRT Application path?

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Network and security Engineer technical associative
Cas Trading House
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[Ralf Prigl]

​Hi Sudip, Another customer ran into such a problem with a TCP/UDP service using the SSH protocol. This is currently under review by PAM Engineering. Please open a support case if not done yet.

[sudip karmacharya]

Thank you,
Now, We solve the issue. :)

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Network and security Engineer technical associative
Cas Trading House
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[Christo Sedor]

Hi Sudip,
Could you please post your resolution? I think it may help us also.
Christo​

[Reatesh Sanghi]

Hello Sudip,

We were able to resolve this problem in the client end yesterday.

We had to disable to secondary Network Card on both the CA PAM nodes and after this we did not come across this problem.

The way the secondary network card needs to be configured has to be done properly, else the results were bad as we did see, the other problem of the bad network configuration was the the VIP was only redirecting the request to the secondary PAM node always, even this problem was fixed after disabling the wrongly configured secondary network card.

Thanks,
Reatesh.

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Principal Support Engineer
Broadcom
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