Symantec Privileged Access Management

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CAPAM client update Error

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  • 1.  CAPAM client update Error

    Posted 08-21-2019 04:09 AM
      |   view attached

    Iam trying to connect CAPAM appliance using the client. But some times iam getting the error.

    Error: Error occurred during the update, Reason: detect premature EOF

    Please find the attached screenshot.

    Can anyone help on this error.


  • 2.  RE: CAPAM client update Error

    Posted 08-21-2019 10:46 AM
    Hi Bhumesh,

    Enable the CA PAM client debug and share the logs.log file, this may provide some hints on what may be happening.


    Principal Support Engineer

  • 3.  RE: CAPAM client update Error
    Best Answer

    Posted 08-21-2019 12:46 PM
    Hello, The error suggests that the connection to the PAM server was lost while checking on whether any client jar files need to be updated. What type and quality of network connection do you have when you connect to PAM?