RDP connection issue

[Inbaselvan R]

Hello Team,

While connecting to a server from Access page , I'm getting below error.

"The logon attempt failed. 
The credentials that were used to connect to server did not work."

I got a solution from below article,but I'm using super user to connect to the server which by default has all roles i suppose.Could you please let me know if i'm missing something here.
https://ca-broadcom.wolkenservicedesk.com/external/article?articleId=143272

[Andreas Mueller]

Hello Inbaselvan,

 

Please make sure that the Target Account used for the Auto-Login is actually valid and preferably in sync.

 

Should you have a cluster which is stopped please unlock the node to make the Credential Manager available.

 

Best Regards,

Andreas

 

[Inbaselvan R]

Hello Andreas,
The target account is verified successfully in PAM and using the same credentials I'm able to rdp to the server outside PAM.

Regards,
Inbaselvan R

[Inbaselvan R]

And this is a stand-alone single appliance.

[Sung Hoon Kim]

(edited) I made a unrelevant comment. (edited)
What do you see in the Windows Event logs when you get the error?

Kim

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Support Engineer 5
Broadcom
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[Inbaselvan R]

Hello Sung Hoon Kim,
There was no information in the windows event logs.But I was able to login into the server from PAM using Application type Generic.