CA PAM v3.2.6
Currently, PAM is integrated with service desk Remedy as additional validator for Workflow Approval request. According to my understanding, PAM only check the existence of a case by comparing it with a ticket number, but it cannot update or create a case on Remedy, it needs CA NIM for that. Is it possible for CA PAM to create/update case in Remedy using it's current API or middleman is needed for it? Thank you.
------------------------------
Regards,
Jorghy M.
------------------------------