Symantec Privileged Access Management

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  • 1.  CA PAM Creating and Updating Case on Remedy

    Posted Nov 05, 2019 03:55 AM
    CA PAM v3.2.6

    Currently, PAM is integrated with service desk Remedy as additional validator for Workflow Approval request. According to my understanding, PAM only check the existence of a case by comparing it with a ticket number, but it cannot update or create a case on Remedy, it needs CA NIM for that. Is it possible for CA PAM to create/update case in Remedy using it's current API or middleman is needed for it? Thank you.

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    Regards,
    Jorghy M.
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  • 2.  RE: CA PAM Creating and Updating Case on Remedy
    Best Answer

    Broadcom Employee
    Posted Nov 06, 2019 10:40 AM

    Hi Jorphy, No, this is outside of the scope of PAM. The integration to check on existing tickets in a Service Desk implementation is related to justification for password view or service access by a user to work on a problem or task. You don't use PAM to track problems or tasks.




  • 3.  RE: CA PAM Creating and Updating Case on Remedy

    Posted Nov 06, 2019 11:14 PM
    I guess there's nothing i can do about it. I just need a confirmation because my customer under impression that PAM can create/close case on Remedy for Password View request activity, thank you Ralf.