Symantec Privileged Access Management

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how to access sites

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  • 1.  how to access sites

    Posted 04-01-2020 04:39 AM
    ​Hello,

    I was shared the below links from your support team but I cannot reach due to a permision issue.

    https://ca-broadcomcsm.wolkenservicedesk.com/wolken/esd/knowledgebase_search?articleId=5014

     

    https://ca-broadcomcsm.wolkenservicedesk.com/wolken/esd/knowledgebase_search?articleId=131399

     

    https://ca-broadcomcsm.wolkenservicedesk.com/wolken/esd/knowledgebase_search?articleId=187444


    Do you know who I should contact to resolve this?

    Regards,
    UCHIDA Akio


  • 2.  RE: how to access sites
    Best Answer

    Posted 04-01-2020 07:32 AM
    UCHIDA Akio

    Sorry about the confusion on this. The links  you have are only for Internal Broadcom people. You can change the link as seen below to the external version. This is sometimes a mistake I make when linking documents to a support issue. Its a simple mistake

    https://knowledge.broadcom.com/external/article?articleId=5014

    https://knowledge.broadcom.com/external/article?articleId=131399

    https://knowledge.broadcom.com/external/article?articleId=187444

    Joe



  • 3.  RE: how to access sites

    Posted 04-01-2020 10:10 PM
    ​Hello Joe,

    Thank you for caring this case.
    I was able to access the first link but I failed to the 2nd and 3rd.
    When I clicked 2 or 3, "Retry Login" message showed up.

    Could you kindly check what is wrong?

    Regards,
    UCHIDA Akio


  • 4.  RE: how to access sites

    Posted 04-01-2020 10:21 PM
    I am not sure why but try these

    https://knowledge.broadcom.com/external/article?articleId=187444




  • 5.  RE: how to access sites

    Posted 04-01-2020 10:22 PM
    And

    https://ca-broadcomcsm.wolkenservicedesk.com/wolken/esd/knowledgebase_search?articleId=131399

    Article Id: 131399

    siteminder api failed and unable to start

     Validated
     Published
     Patrick Dussault
     26-04-2019 07:28
     Patrick Dussault
     26-04-2019 07:29
    CA Single Sign On Secure Proxy Server (SiteMinder) AXIOMATICS POLICY SERVER CA Single Sign On SOA Security Manager (SiteMinder) CA Single Sign-On CA Single Sign-On

    We're starting the Web Server and the Web Agent doesn't start. The
    Windows Event log shows :

    Sm_AgentApi_Init Failed.
    SiteMinder agent has encountered initialization errors and will not service requests.

    How can we fix this ?

    Release: MSPJBO99000-12.52-Single Sign-On-Agent for JBoss-for MSP
    Component:

    Use IP address in the HCO or make the hostname from the HCO resolvable
    in the hosts file of the Web Agent OS to solve the issue.




  • 6.  RE: how to access sites

    Posted 04-02-2020 04:12 AM
    Hi Joe,

    Thank you for your sincere action.
    Now, I 'm able to grasph the  contents.

    Kind Regards,
    UCHIDA Akio


  • 7.  RE: how to access sites

    Posted 04-02-2020 07:38 AM
    Glad to help