No hotfix was created for 3.2.4. At this point your options are as Kevin described. You may also upgrade directly to 3.2.6.
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Principal Support Engineer
Broadcom
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Original Message:
Sent: 12-24-2019 06:08 PM
From: Toygan Sevim
Subject: CA PAM 3.2 client login issue, keystore was tampered with,or password was incorrect
Hello Kevin,
I have a user running into the same issueon 3.2.4 CA PAM Client. As you suggested I have viewed the error DE363356; however, user is not Disabled in the system. We are not in any condition to update the system at the moment, so I was wondering if there are any fixes for this issue?
Cheers,
Toygan
Original Message:
Sent: 12-02-2019 03:11 PM
From: Kevin Dedcovich
Subject: CA PAM 3.2 client login issue, keystore was tampered with,or password was incorrect
Hi,
It looks like you are running into the following defect:
DE363356 - "CA PAM randomly disables user accounts with the following associated session log message: "PAM-CMN-1167: A potential tampering attempt has been detected, the end-user's local system may be compromised. Account deactivated."
This defect has been resolved in PAM 3.2.5 and PAM 3.3.1:
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-privileged-access-management/privileged-access-manager/3-3-1/release-information/resolved-issues-in-3-3_1.html
https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-privileged-access-management/privileged-access-manager/3-3-1/release-information/resolved-issues-in-3-2-5.html
Original Message:
Sent: 12-02-2019 05:29 AM
From: Ramesh Dara
Subject: CA PAM 3.2 client login issue, keystore was tampered with,or password was incorrect
Hi,
When i login to CA PAM 3.2 client its giving below error:
Error occured during the update. Reason: keystore was tampered woth, or password was incorrect
ramesh.dara@locuz.com/service.svc/s/GetAttachmentThumbnail?id=AAMkADdjZjU5NDdmLTU4N2YtNDkxMC05NzI2LWEwNGI0ZjBkNWIxNABGAAAAAAAjTqxzLI7nSKqmgpGDxpDyBwDLSdFd6r6ySLADThCFeCpdAAAARv%2FuAABgpsmdaWwoQq8nK1nBNiB3AAXFuvrSAAABEgAQALAT7VZWu6VFgmqlIxdl3jg%3D&thumbnailType=2&owa=outlook.office.com&scriptVer=2019112502.04&X-OWA-CANARY=8puAT5IPZ0m0LLCpa1tBaqDhvP8Qd9cYawX1s3zxVHs8O7lmTT-pwjfocnQJ1S5iTO2dQGC71Ws.&token=eyJhbGciOiJSUzI1NiIsImtpZCI6IjA2MDBGOUY2NzQ2MjA3MzdFNzM0MDRFMjg3QzQ1QTgxOENCN0NFQjgiLCJ4NXQiOiJCZ0Q1OW5SaUJ6Zm5OQVRpaDhSYWdZeTN6cmciLCJ0eXAiOiJKV1QifQ.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.b3gBIxMwNOe25YMBCST_atN2uu-IBwqrEBMEh1C_l8SFDa8jPRxdUTVCXOxPv1xu_l3nYPVX-wONEoMGWJ_dtABHyj11WZWYrSueTxbdoxjU3yv1S2SxIKWz9bGhEoqM1ia4Zqim5vi5FiCkHKNBOz733ahdr1o1nswT2l7PkO-GzIjRXxCEr46KiB6SQkkT7q-osT2aTIMCSefXFx1agPQIV69cxFT2PoQfG4xEq8h0_Li6kJqj5-zFSex_QC6TN2IQlRz7Veg0XgVRjlvMCKJM2Wd3dxB0BQjNuSQ7tNyGHPa2zhJo3tlqS6BwTs36KxzrPdSDPszi8yDGKuUwDA&animation=true" class="img-responsive" data-mce-hlimagekey="a1ac249a-7856-3666-3b84-b5f5f37702c4" data-mce-hlselector="#MainCopy_ctl02_TinyMCEEditor_TinyMCEContent" />
Please suggest why this issue getting to me.
regards
Ramesh