Symantec Privileged Access Management

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  • 1.  How to use [Pause/Break Key]?

    Posted Nov 10, 2019 07:47 PM
    ​Hi All,

    Would you please give me a solution with our problem?
    My customer want to use [Pause/Break key] via PAM RDP applet.
    But we could not use it.

    I reproduced that beheiver in my house.
    1. Client (Windows 2012 R2)  -> Server (Windows Sever 2016)
    2. lunch Command prompt and execute "ping www.yahoo.co.jp -t"

    ■Client -> PAM (RDP applet) -> Server  : We could not use [Pause/Break key].
       * PAM version 3.3.0
    via PAM
    ■Client (Native Remote Desktop) -> Server : We could use [Pause/Break key].
    Native RDP
    Please let me know how to use that key via PAM RDP applet.

    Thank you in advance.

    Fumiko Nishimura


  • 2.  RE: How to use [Pause/Break Key]?
    Best Answer

    Broadcom Employee
    Posted Nov 11, 2019 02:58 AM

    Hello Fumiko,

     

    As per the table listing the assigned Shortcut keys

     

    https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/layer7-privileged-access-management/privileged-access-manager/3-3-1/reference/windows-shortcut-keys-for-the-rdp-client.html

     

    the [Pause/Break key] is not listed.

     

    I suggest to open a formal Support Case with us to determine how to further pursue.

     

    Best Regards,

    Andreas

     




    Original Message


  • 3.  RE: How to use [Pause/Break Key]?

    Posted Nov 11, 2019 04:46 AM
    Hello Andreas,

    Hello Andreas,

    Thank you for good information.
    I had overlooked that.
    I will ask to open a support case.

    Thank you very much.
    Best Regards,
    Fumiko.​
    Original Message