I have not seen the Control Viewer be unable to capture the Window Title, though I have seen it capture something different than appears in the program window itself. For example, If you go to PAM's login page in IE, the title on the page will be "CA Privileged Access Manager". If you drag the Browse Tool cursor over to that window the title will show as "CA Privileged Access Manager - Internet Explorer", It appears to me that there is something about this page that is causing the the problem. At this point in time, I do not believe there is any logging available that would allow us to easily troubleshoot this problem. We have requested such a feature, but it is not available yet. I will check if there is anything we can try n the meantime. I have seen some other transparent login issues for which the solution was to use a different login page. That will obviously depend on the application offering such a page. You should check if SmartDomain Manager offers such a page, and see if using it will make a difference.
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Principal Support Engineer
Broadcom
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Original Message:
Sent: 08-27-2019 01:37 AM
From: Songzhe Huang
Subject: Control Viewer in learn tool cannot recognize window title for Check Point SmartDomain Manager application
Customer try to setup transparent login for application named "Check Point SmartDomain Manager". When using Control Viewer to identify elements windows tile is empty when move mouse over to application, other elements are recognized correctly. Below is the screenshot.