Layer 7 Privileged Access Management

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Remedy Service Desk integration

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  • 1.  Remedy Service Desk integration

    Posted 09-03-2019 03:29 PM
    We are currently attempting to implement a PVP requiring a Remedy incident to be entered. After importing the required .jar files and configuring the target application and PVP an error "Could not log into Remedy server" is displayed. The Tomcat logs indicate 

    SEVERE: Unable to validate '12417856717922' service desk configuration. Error Code = 500, jsonResponse = {"Error":{"ErrorCode":151,"ErrorMessage":"Please check the configuration for BMC Remedy ITSM(12417856717922)","HTTPResponseCode":"BAD_REQUEST","HTTPResponseCodeValue":500}}

    We have tested using local and domain credentials and continue to receive the same error. We are wondering what the default communication port with Remedy is so we can verify that it is not firewalled.

    Thanks in advance,
    Jeremy


  • 2.  RE: Remedy Service Desk integration
    Best Answer

    Posted 09-05-2019 03:01 PM
    Hi Jeremy,

    BMC Remedy traditionally sets there HTTP REST API to port 8008, however this is configurable within BMC files and the your BMC Admin should advise.

    To test if the port is open from PAM -> please go into PAM UI >> Configuration >> Tools and use our "Port Scan" options.