Symantec Privileged Access Management

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  • 1.  Unable to download session logs - DownLoadLogServlet - CA PAM

    Posted Mar 01, 2021 04:43 PM

    Hello,

    When trying to download session logs, they are not downloaded, only the Windows explorer window is displayed to select the destination but the file that is downloaded is "DownLoadLogServlet".
    The number of records is: 79,787.




    Please, anyone knows something about it?

    Thank You!

    Adolfo.



    ------------------------------
    Senior IT Consultant
    eSoft Colombia, s.a.s
    ------------------------------


  • 2.  RE: Unable to download session logs - DownLoadLogServlet - CA PAM

    Broadcom Employee
    Posted Mar 02, 2021 10:51 AM
    Hi Adolfo, This was a well known problem with PAM 3.3.0 and 3.3.1 when the export file size exceeded a fixed limit. It was fixed in 3.3.2. The fact that your number of records seems to be capped at 80k suggests that you are running an older release that is no longer supported.


  • 3.  RE: Unable to download session logs - DownLoadLogServlet - CA PAM

    Posted Mar 02, 2021 10:57 AM
    Hello Ralf,

    Thank You!

    Adolfo.

    ------------------------------
    Senior IT Consultant
    eSoft Colombia, s.a.s
    ------------------------------