We had the same issue, seems it tries to connect over internet for update files, if proxy blocks it cannot update.
You can specify intranet and publish update files via IIS
Original Message:
Sent: 11-30-2019 05:53 AM
From: Bhumesh Archalwar
Subject: CAPAM client issue
Hi,
Iam getting the issue while connecting CAPAM using client. Please find the attached screenshot for your reference.
Error Checking for update failed Reason connection reset.
Can anyone help me.
CAPAM version 3.2.4
Thanks
Bhumesh