Hi Paul
Thanks for your feedback .... answering your responses ..
Yes they have the automated login script enable...
-When the privilege account is checked out and if you close the putty or the RDP window, the session still open and is not able to close the user account session.
Response: If you’re using the automated login scripts, I know that if you close the Window or exit, the solution will prompt you to ask if you will check-it back in. Is this what you want, or do you want the account to still be checked out?
Comment: Exactly , when the solution prompts to ask if you check in or not the session , if you chose the option: yes , the solution is not "check in" the account , the privileged account still have in use to the requester, so, the client wants to know if the upgrade corrects this behaivor...
- For the Break Glass process, the accounts defined with the last process are not exclusive.
Response: Can you please explain this. I do not understand what you’re asking for.
Comment: Yes sure.. if you are using an account via break glass process , this privilaged account it would be exclusive for who requested it , i mean , nobody can check out this account , meanwhile the account is "check out" via the break glass.
My Best Regards
Ruber Monterrubio