Symantec Privileged Access Management

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  • 1.  RDP failing : error message saying "Can´t decide access type"

    Broadcom Employee
    Posted Jun 05, 2019 10:22 AM
    Edited by Maria Celeste Catena Jun 06, 2019 04:51 AM

    Hi ,

    I'm working on an incident where the RDP session is not working on the Primary Sites but it does in the Secondary Sites.
    When user attempts to start an RDP session, the following error is displayed: "Can´t decide access type".

    In the php_error log I see the following error:

    #1 /var/www/htdocs/uag/services/main/business/impl/AccessServiceImpl.php(1726): AccessServiceImpl->updateSessionRecordingFlags(Array, Array)

    #2 [internal function]: AccessServiceImpl->getTaskParams('7001', '8', 'RDP', '', '', '', '', '')

    #3 /var/www/htdocs/uag/services/main/controller/ServiceController.php(311): ReflectionMethod->invokeArgs(Object(AccessServiceImpl), Array)

    #4 /var/www/htdocs/uag/services/main/controller/ServiceController.php(413): ServiceController->__handleRequest(false)

    #5 /var/www/htdocs/uag/web/serviceController.php(162): ServiceController->handleRequest(false)

    #6 {main}

     [ /var/www/htdocs/uag/services/main/exceptions/GKException.php : 50 ]

    [ 11:42:03 06/04/19 ] [ error ] [Request-5cf6590bb3a23]: Error occurred during service method invocation. Exception Follows. [ /var/www/htdocs/uag/services/main/controller/ServiceController.php : 320 ]

    [ 11:42:03 06/04/19 ] [ error ] [Request-5cf6590bb3a23]: Error Code: -1: Get Error: could not find field: ksl_logging_file in <pam_server> or configuration table 

     at /var/www/htdocs/uag/services/main/common/Configuration.php: 360

    Error Code: -1: #0 /var/www/htdocs/uag/services/main/business/impl/AccessServiceImpl.php(5019): Configuration->get('ksl_logging_fil...')

    I found that ksl_logging_file is required when the session recording is enable, but this services it not enable nand configured.

    Release: 3.3
    Do you have any idea?

    Thanks,

    Regards,



    ------------------------------
    Celeste Catena
    ------------------------------


  • 2.  RE: RDP failing : error message saying "Can´t decide access type"
    Best Answer

    Broadcom Employee
    Posted Jun 12, 2019 09:41 AM
    This appears to be a duplicate of https://community.broadcom.com/enterprisesoftware/communities/community-home/digestviewer/viewthread?GroupId=1501&MessageKey=cbdcb626-cf21-4140-849a-814a0b7df04f&CommunityKey=3e91a086-c7b2-4bd0-9f8d-3493ed834111&tab=digestviewer&ReturnUrl=%2fenterprisesoftware%2fcommunities%2fcommunity-home%2fdigestviewer%3fcommunitykey%3d3e91a086-c7b2-4bd0-9f8d-3493ed834111%26tab%3ddigestviewer, which includes the solution.
    Original Message


  • 3.  RE: RDP failing : error message saying "Can´t decide access type"

    Broadcom Employee
    Posted Jun 12, 2019 10:15 AM
    It is. I wanted to delete it but I don't see the option here. :(
    Original Message