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ITCM r14 and Windows 2008 R2 Extended Support

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  • 1.  ITCM r14 and Windows 2008 R2 Extended Support

    Posted 09-11-2019 04:11 AM
    Is it safe to assume that customers with Windows 2008 R2 Extended Support agreements will continue to receive the CA rollup data for such packages when we enter extended support date periods?

    Do we have to do anything different to get the CA metadata notifications after April 2020 and accept them into our systems?

    Thanks in advance.
    Bob.

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    Never trust a man who when left alone with a tea cosy doesn't try it on.
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  • 2.  RE: ITCM r14 and Windows 2008 R2 Extended Support
    Best Answer

    Broadcom Employee
    Posted 09-11-2019 05:36 AM

    Hi Bob,

     

    Extended security updates are usually not available for free and are only for Microsoft Customers that are paying for extended support, so we avoid adding them into our content.

     

    Rgds,

    Steve.

     






  • 3.  RE: ITCM r14 and Windows 2008 R2 Extended Support

    Posted 09-11-2019 06:36 AM
    OK so, no way to register our extended support and have specific registered service to get these via CA ITCM content?
    If so then I guess that means we're back to WSUS or SCCM to achieve our goals.  That will go down like a lead balloon with our customer.

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    Never trust a man who when left alone with a tea cosy doesn't try it on.
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  • 4.  RE: ITCM r14 and Windows 2008 R2 Extended Support

    Broadcom Employee
    Posted 09-11-2019 06:39 AM

    I will look into it and get back to you.

     






  • 5.  RE: ITCM r14 and Windows 2008 R2 Extended Support

    Posted 09-11-2019 08:33 AM
    Thanks Steve -I'll eagerly await the response.

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    Never trust a man who when left alone with a tea cosy doesn't try it on.
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  • 6.  RE: ITCM r14 and Windows 2008 R2 Extended Support

    Posted 10-04-2019 12:04 PM
    I'm bumping this as my customer has requested an official position from CA on Extended Support patching via IT Client Automation (ITCM).

    If it is not possible to get typical extended support patch releases via the standard CA Intellirollup and meta data notifications, then could we somehow register Microsoft separately as a patch provider with a new channel for the extended support patching - in order to continue using ITCM and not have to switch or augment with SCCM/WSUS?

    Regards,
    Bob.

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    Never trust a man who when left alone with a tea cosy doesn't try it on.
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  • 7.  RE: ITCM r14 and Windows 2008 R2 Extended Support

    Broadcom Employee
    Posted 10-07-2019 05:20 AM

    Hi Bob,

     

    The Patch Manager team has yet to perform the technical evaluation so we can not give an official position at this time.

     

    But, from what I have read there will be nothing to stop you downloading the patches and adding them into Software Delivery.

     

    I lifted the following information from a Microsoft document.

     

    37. How will Microsoft deliver Extended Security Updates? Windows Server 2008/R2 instance running on-premises: Customers will receive an add-on Multiple Activation Key (MAK) through the volume licensing portal. Customers can then deploy both the new MAK key and any pre-requisite servicing stack updates, then continue with their current update/servicing strategy to deploy Extended Security Updates through Windows Update, Windows Server Update Services (WSUS), or whatever patch management solution the customer prefers.

     

    Rgds,

    Steve.






  • 8.  RE: ITCM r14 and Windows 2008 R2 Extended Support

    Posted 10-15-2019 08:51 AM
    Thanks Steve.

    So if I'm looking at doing this with ITCM r14, does this mean I can add a record for Microsoft Corporation as a new download vendor in my Patch Management console?  Potentially using a URL and user/password specifically tied to W2008R2 extended support and some MAK key/contract?

    Have you seen other customers do this same thing with ITCM and Windows extended support?

    Kind regards,
    Bob.

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    Never trust a man who when left alone with a tea cosy doesn't try it on.
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  • 9.  RE: ITCM r14 and Windows 2008 R2 Extended Support

    Posted 10-21-2019 06:52 AM
    Further to this request regarding Extended Support, my customer is also asking for both .Net and C++ redist patches to be available in ITCM or Patch Manager.  Is this standard content that is enabled by default or needs some additional configuration or vendor profile adding?

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    Never trust a man who when left alone with a tea cosy doesn't try it on.
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  • 10.  RE: ITCM r14 and Windows 2008 R2 Extended Support

    Posted 11-11-2019 11:03 AM
    Bumping, to encourage a response.

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    Never trust a man who when left alone with a tea cosy doesn't try it on.
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  • 11.  RE: ITCM r14 and Windows 2008 R2 Extended Support

    Broadcom Employee
    Posted 11-13-2019 07:04 AM

    HI Bob,

     

    The list of supported content is at: https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/business-management/clarity-client-automation/14-0/supported-patch-content.html

     

    Any additional patches, applications etc. can be added as Software Delivery packages.

     

    Rgds,

    Steve.

     






  • 12.  RE: ITCM r14 and Windows 2008 R2 Extended Support

    Broadcom Employee
    Posted 02-13-2020 06:27 AM
    Hi Bob,

    We have published CA - Microsoft OS Extended Support Update - Security Rollup v2002.00.

    Please review Patch release notes prior to deployment.

    Rgds,
    Steve



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    Senior Principal Engineering Solutions Architect
    Broadcom
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  • 13.  RE: ITCM r14 and Windows 2008 R2 Extended Support

    Posted 02-13-2020 07:48 AM
    Thanks Steve- I will review the patch when available in the customer system.
    Can you advise what this means in reality?
    I.e. will CA be releasing Windows 2008 R2 extended support patches each month, alongside patches for in-support Windows OS?

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    Never trust a man who when left alone with a tea cosy doesn't try it on.
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  • 14.  RE: ITCM r14 and Windows 2008 R2 Extended Support

    Broadcom Employee
    Posted 02-13-2020 08:03 AM

    Bob,

     

    Yes, as and when Microsoft publish any extended support patches we will publish a rollup for these.

     

    In order to install these patches you need you need an extended support licence key installed on your target systems.

     

    Rgds,

    Steve.