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HMAgent High CPU

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  • 1.  HMAgent High CPU

    Broadcom Employee
    Posted 07-09-2020 03:31 AM
    Hi Team,

    - ENVIRONMENT:
    ITCM r14.03 (SP3)
    MSSQL2016
    WINDOWS
    - PROBLEM:
    The general CPU usage for the HMAgent process seems very much unusually high. This causes the overall CPU on the server to run very high (between 90% -100%).  Is this a known issue and/or what can be done to address/remediate this?


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    Kind Regards,
    Brian
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  • 2.  RE: HMAgent High CPU
    Best Answer

    Broadcom Employee
    Posted 07-09-2020 11:00 AM
    Hi Brian,

    As the problem persists from SP2 and not something new on SP3 release, please collect detail traces and process dump for HMAgent process    I didnt find  any known issues on HMAgent performance except one case few years back where it went upto 20 to 25% of CPU consumption which was in the limit  but not as high as this case.

    Thanks,
    Rekha