CA Client Automation

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Software Content Download Job Error

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  • 1.  Software Content Download Job Error

    Posted 01-07-2020 12:52 AM
    Hi Team,

    We have CA ITCM 14 SP2 with patch manager on same server box. Software content download job was running fine till 31-Dec-19.. After that it was not working.. In CIC log we can see com.ca.sccc.CCAcmeClient] - SocketException Connection Reset occurred: retrying the operation .
    message. Can some one else help on this


  • 2.  RE: Software Content Download Job Error
    Best Answer

    Broadcom Employee
    Posted 01-07-2020 01:35 AM
    Hi Rajesh,

    Could you please check if https://contentupdate.broadcom.com/igsponsor is accessible from the manager machine where its failing?

    Thanks,
    Devender


  • 3.  RE: Software Content Download Job Error

    Posted 01-07-2020 02:54 AM
    Hi,




  • 4.  RE: Software Content Download Job Error

    Posted 01-07-2020 03:00 AM
    Hi ,

    Whether contentupdate.ca.com or contentupdate.broadcom.com IP got changed ?..


  • 5.  RE: Software Content Download Job Error

    Posted 01-07-2020 05:33 AM
    Hi ,

    I am getting below error in log file

    ERROR [com.ca.sccc.CCException] - Domain '' MDB is currently being used by another CIC.